Refund and Returns Policy

1. Digital product, one-time purchase

AlertContent licences are digital products delivered as access to software. Each is a one-time purchase. Because there is no subscription, there is nothing to cancel and no renewal to stop.

2. Refund window

You may request a refund of a licence within 14 calendar days of purchase if the software does not function as described on this website. Send your order details and a description of the problem to support@alertcontent.com.

3. What is refundable

The licence price you paid: $2.95, $9.95, $19.95, $29.95, $39.95, $49.95 or $79.95 depending on the plan purchased.

The optional 7-Day Priority Support add-on of $5.00 is refundable only if no support request has been handled under it.

4. What is not refundable

Requests made after the 14-day window, requests based on a change of mind after substantial use of the workspace, and requests based on expectations the website does not make: for example a guarantee that every relevant item will be detected, complete internet coverage, or use as an emergency alerting service.

5. Upgrades between plans

Moving to a higher licence is a new one-time purchase. Where a higher licence is bought within the refund window of a lower one, contact support@alertcontent.com and we will refund the earlier licence rather than charge twice for overlapping capability.

6. How refunds are issued

Approved refunds are returned to the original payment method. Your statement descriptor for the original charge is alertcontent.