Thu. Jul 25th, 2024
alert-–-telstra-customers-hit-with-major-disruptionsAlert – Telstra customers hit with major disruptions

Telstra customers have been struggling with slower data speeds and patchy coverage after a factory explosion in Melbourne damaged a mobile site.

Emergency services were called to Swann Drive, in Derrimut, about 11.20am on Wednesday, after an explosion.

Crews battled the large blaze overnight, and while it remains under control it continued to burn on Thursday.

Locals have been warned to avoid the area for several days due to toxic smoke.

The massive blaze has also caused disruptions to Telstra customers.

A Telstra spokesperson said the factory fire had damaged one of our mobile sites.

‘There is overlapping coverage from our other sites in the area, but customers may notice slower data speeds and patchy coverage in places.

‘We’re working closely with Emergency Services and will get in to assess the damage as soon as it is safe to do so’.

A huge factory fire in Melbourne damaged a mobile site, which has caused disruptions to thousands of Telstra customers (stock image)

‘In the meantime, residents can improve their mobile coverage by using their nbn connection to access Wi-Fi calling’.

‘This is a free setting on most popular mobile phones and allows your mobile to use a Wi-Fi network to make and receive mobile calls’.

Business owners have been advised to consult their bank about connecting their EFTPOS machines to their nbn or Wi-Fi connection. 

The move could help stop delays in processing payments from customers.  

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