A Five Guys customer’s video complaining about the extremely high prices of the items at the fast-food chain has resurfaced on multiple social media platforms.
Michelle Newell posted the clip to TikTok explaining that she and her husband had paid $42 for two cheeseburgers, a side of fries and two milkshakes.
The visibly upset patron told viewers that the couple had visited a Five Guys location on a Saturday afternoon for lunch. Newell shared her anger last year – but a check by DailyMail.com Friday evening confirmed it remains just as expensive to buy the same meal.
Newell said she ordered a regular cheeseburger for herself, another cheeseburger with mushrooms for her husband and a side of fries. The couple also got two milkshakes.
She said that ‘we’re absolutely done’ and businesses are ‘playing with their customers’ .
Michelle Newell posted a video on TikTok explaining that she and her husband paid $42 for two cheeseburgers, a side of fries and two milkshakes at a Five Guys she and her husband visited
She said that ‘we’re absolutely done’ and businesses are ‘playing with their customers’
According to the Five Guys current menu, regular-sized cheeseburgers cost $12.09 each, while regular fries are priced at $6.89. and milkshakes cost $5.89 each.
The burger chain does not charge for any toppings on its food items and is known to serve a generous helping of fries with each order.
Newell said in her video: ‘Me and hubby went to Five Guys. We got a cheeseburger. We got a regular cheeseburger for him with mushrooms added.
‘So two cheeseburgers, one order of fries and two shakes. And the bill came up to 42 bucks.
‘You know what? I am all for eating very good food, paying good money for very good food.
‘This was a Saturday afternoon. This was lunch. 42 bucks for two people to have cheeseburgers, one order of fries and two shakes.
‘Let me tell you something. These businesses are going to f*** around and y’all gonna find out what it means to piss off your customers to the point where they’re going to say: “You know what? We’re done. We’re absolutely done. We’re going to start cooking at home. We’re going to start just brown bagging lunch everyday”.’
According to the current Five Guys menu, regular-sized cheeseburgers cost $12.09 each, while regular fries are priced at $6.89. and milkshakes cost $5.89 each
Iain Ross-Mackenzie, director of operations-APAC at Five Guys International, previously explained why the food was sitting at that price point across stores.
‘People come to Five Guys for a simple, great American burger. And that’s what they will get here,’ he said.
‘Five Guys is your regular burger joint, where you know the people and the food and we know you and your preferences. Nothing in the store is frozen. We only ever use fresh ingredients.’
Earlier this year, it was revealed that Five Guys servers pour an extra portion of fries into the paper bags containing a meal.
LADBible reported that the extra fries are dished out so that customers leave feeling they have been given more food for the money they spent.
However, the ‘topper’ of fries is factored into the cost of a Five Guys meal, which is more expensive than other chains such as McDonald’s and Burger King.
Speaking to Food Republic, Chad Murrell, one of the Five Guys founder Jerry Murrell’s sons, said: ‘I won’t name names, but other restaurants just don’t give a satisfying amount of fries.
‘We always give an extra scoop. I say load ’em up and make sure they get their money’s worth.’
Iain Ross-Mackenzie, director of operations-APAC at Five Guys International explained the food was so expensive because it was all fresh and not frozen
Chad Murrell, one of the Five Guys founder Jerry Murrell’s sons, said: ‘I won’t name names, but other restaurants just don’t give a satisfying amount of fries. ‘We always give an extra scoop. I say load ’em up and make sure they get their money’s worth’
Five Guys isn’t the only fast-food chain with prices that are concerning customers.
Last year, a McDonald’s customer was left furious after being charged $16 for a burger, fries, and soda – as others claim the fast-food chain is no longer affordable for ordinary Americans.
Christopher Olive, an influencer with more than 400,000 followers, took to TikTok to express his frustration after being charged $16 for a ‘happy meal.’
‘So, I understand there’s a labor shortage, wage increases, and a number of other factors,’ Olive from Idaho can be heard saying in the video. ‘But $16? $16 for a burger, a large fry, and a drink? It’s just crazy!’
The video, originally posted in December last year, has gone viral again after McDonald’s reported a 14 percent increase in revenue to $6.69 billion on Monday. Olive’s clip is even said to have sparked concern in the White House, with insiders claiming it portrays President Biden’s attempts to tackle inflation in a poor light, with just a year to go until the 2024 election.
Christopher Olive, an influencer with more than 400,000 fans, took to TikTok to express his frustration after being charged $16 for a ‘happy meal’
Customers voiced their anger in the comments under Olive’s post, expressing their disappointment that the burger giant is no longer convenient or affordable for many
Customers voiced their anger in the comments under Olive’s post, expressing their disappointment that the burger giant is no longer convenient or affordable for many.
McDonald’s revenue rose 14 per cent to $6.69 billion, ahead of the $6.56 billion Wall Street forecast. Net income – which included a $26 million charge for a restructuring announced last spring – rose 17 per cent to $2.3 billion.
The Chicago-based company earned $3.17 per share for the quarter, also beating forecasts of $3.00. Shares rose 1 per cent.
McDonald’s said its U.S. traffic fell slightly in the third quarter as it saw fewer visits from customers with annual incomes of $45,000 or less.
The chain is pumping the brakes on higher prices and focusing more on value meals after seeing a drop-off in visits by some customers.