The NatWest banking app has gone down leaving thousands of customers unable to access their money.
More than a thousand customers had complained about the issue by 9am this morning, outage monitoring site DownDetector recorded.
The site showed a surge of complaints in the early morning, from shortly after 7am.
And NatWest have responded to customers on social media, saying there is ‘no timescale’ for it to be fixed but they are working to resolve the issue as quickly as they can.
The high-street bank also reported outages in early October, August and May this year.
Customers were quick to vent their fury on social media as they found themselves unable to access their money.
Many woke up confronted by a message saying there had been ‘some kind of error… when trying to establish a connection between your device and ourselves.’
One, Don Orgun, posted a screenshot of the error message alongside the plea: ‘Hi, NatWest app is down again, please report it to your IT teams.
‘This is happening too frequently.’
Another irate banker added: ‘Honest to god. This is the last time. Once I can get in my app, I’m gonna close it! It’s happening every single week!’
And a third, furious David Flacks, blasted: ‘It doesn’t work your services are down full stop, tried online via webpage too nothing.
‘Updating your status page would be helpful too perhaps that also doesn’t work. You really are intent on disrupting the service for your customers.’
has contacted NatWest for comment.
How do I check the status of NatWest?
You can check the ban’s service status page to see how NatWest is performing.
The page contains information about mobile banking, online banking and card transactions.
NatWest also regularly updates the page to keep customers informed about issues or planned maintenance.
Keep returning to this page to check for any updates and confirmation of the issues being resolved.
Generally, the provider will also give updates on its service via its social media channels.
How can I contact NatWest?
If you are experiencing issues with NatWest, you can visit your nearest local branches, fill in an online complaint form, call by phone or speak to a virtual assistant.
When was NatWest last down?
October 5 2024: NatWest and The Royal Bank of Scotland (RBS), which is owned by the NatWest Group, both experience connection problems with internet banking and their apps.
August 30 2024: RBS experiences tech problems, leaving customers unable to make payments.
June 28 2024: Thousands of Britons faced problems paying bills and accessing their bank accounts.
May 4 2024: HSBC’s mobile banking app went down, leaving thousands of customers unable to access their accounts.
November 24 2023: The banking app crashed for thousands of frustrated users across the UK.
August 30 2024: NatWest’s app and online banking left customers unable to send payments
This is a breaking story, more to follow.