Natwest customers have been unable to make payments as the bank’s and online services have reportedly been hit with technical issues.
More than 1,000 angry customers complained at around 7am this morning, according to DownDetector – a website which monitors the status of websites.
The Royal Bank of Scotland (RBS), which is owned by the Natwest Group, appears to have be having IT issues, with nearly 200 complaints lodged, DownDetector reports.
Natwest customers have taken to X (formerly Twitter) to air their frustrations, with droves of users complaining about the bank’s online services.
One disgruntled customer penned: ‘Natwest I can’t make a payment to someone via my banking app.
‘Let’s me get the whole way through, and then when I go to send the payment it says there’s been an error and my session has timed out.’
A second furiously added: ‘Natwest what is going on with your app?
‘Every time I try to make a transaction it keeps logging me out. Even when trying to approve a transaction. Very frustrating.’
‘This NatWest app is p*****g me off. Just logging me out every 10 seconds,’ quipped another.
‘I’m actually so fed up of the NatWest app not working.’ a fourth wrote.
‘NatWest are always giving people the worst issues to have on the most important days of the month. Can’t approve online payments with the app being down.’
A user asked: ‘Hey @NatWest_Help, your mobile app used to be one of the most reliable on my phone. It’s fast becoming the most unreliable.’
‘So Natwest online banking is down… pay day today and all the bills are due, oh today. Excellent,’ one wrote
Replying to one begrudged account holder, a Natwest spokesperson said: ‘We’re aware that there is an issue arranging transfers through the app.
‘We’ve raised this internally and is currently being investigated by our tech team.
‘I’m afraid we don’t have an exact timeframe on this, but our team are working hard to resolve this.’
The bank has an estimated 19 million customers.
has approached the Natwest Group for comment.
This is a breaking news story. Updates to follow.