One of ‘s biggest retail chains has warned shoppers about a major update to its Change of Mind Returns policy.
A customer shared a photo of a sign erected at their local Big W store in Sydney’s east detailing a list of items that can no longer be returned due to a change of mind.
‘Please be aware of the new regulations at Big W Eastgardens when wanting to return something,’ they posted on a local Facebook page.
‘Share so people don’t get caught out when needing to return something.’
Implemented on February 3, Big W no longer accepts change of mind returns on cosmetics – if the hygiene seal is broken, beauty products, fragrances, hosiery, underwear – excluding bras, swimwear, and pierced jewellery.
The renewed policy also extended to some unexpected items including printer cartridges, personalised printed material, and tents -where the bag has been opened or components have been used.
Other products mentioned were bedding and accessories – where the seal and/or packaging has been opened, opened trampolines and furniture, gift cards and phone recharge cards, and food items.
Many shoppers welcomed the policy change.
Many believe the new regulations will stop customers from taking advantage of change of mind returns – which allowed shoppers to return products they no longer want, even if it is not faulty or damaged.
‘All fair enough. I wouldn’t want to buy any of these items that had been returned,’ one wrote.
Another added: ‘Good. It’s called standards, and some people don’t have them and return things in rank condition,’ another said.
A third wrote: ‘I didn’t even know you can return those items! Definitely fair enough.’
Others thought the rule was already in place.
Big W allows customers 90 days to return a product they’ve changed their mind about so long as it’s not an excluded item, is still in its original packaging and is unused.
Other items excluded from the policy include clearance products and purchases from Big W Market, MyDeal, Everyday Market, Everyday Rewards Shop and eBay.
Daily Mail has contacted Woolworths Group, the owner of Big W, for further comment.