Loyal 7-Eleven customers are threatening to boycott the chain over a change to its Fuel Lock app feature.
Budget lovers have been long-term fans of 7-Eleven’s Fuel Lock feature which allows users to ‘lock in’ the best fuel price from their five closest stores for up to a week.
However, 7-Eleven introduced a saving cap from February 6 that blocks users from saving more than 25c per litre.
The backlash was swift, with many customers slamming the multi-million-dollar company’s decision.
‘Well there goes some easy savings,’ one said.
‘I’m going to boycott 7-Eleven for this. Costco only from now on,’ another wrote.
Motorists have threatened to ‘boycott’ 7-Eleven (pictured) after it announced a change to its Fuel Lock app feature
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Other customers questioned how often people were saving more than 25c per litre.
‘I’m usually around 15-20 cents per litre. 25 cents per litre is still a pretty good saving. $10 on a 40L fill,’ one wrote.
However, commenters explained they could easily save more by monitoring the fuel cost cycle.
‘There can be some massive spikes,’ one customer wrote.
‘I’ve saved up to 40 cents per litre semi regularly when I’ve timed things just right and didn’t care which 7-Eleven I went to.
‘If I still continue to use Fuel Lock, I’ll be more selective as to which one I go to now that they’re going to eat anything above that 25c saving.’
Others living in border towns said fuel can often be much cheaper a few towns over.
‘Can regularly save 40-50c if you lock in in WA,’ one wrote.
Another said: ‘Our petrol prices have been between $2.10-$2.20 for months, however in my five closest stores on the 7-Eleven app, one of these stores is past the border in the other state and has been sitting at $1.60-$1.85 in this same time frame.
‘The restrictions on the discount will definitely be painful for me.’
One customer said she was caught short at the register after missing 7-Eleven’s announcement about the change.
Customers can now only save a maximum of 25c per litre of fuel by using 7-Eleven’s Fuel Lock (stock image)
‘I locked in my fuel at $1.81, and then filled up somewhere that was at $2.30,’ they said.
‘When I went to pay, I received only an $8 discount instead of the expected $16.50.
‘The guy said 7-Eleven caps the discount at 25 cents per litre, which to me seems extremely unfair.’
A spokesperson from 7-Eleven said the chain ‘is always looking for ways to give our customers convenience, choice and value’.
‘When it comes to saving, of course savings vary, and are not guaranteed,’ they said.
‘Some customers could save a few cents per litre by using the fuel price lock.
‘Others could save more over the course of a year by locking in their price at the lower points in the fuel cycle.’