ITV viewers felt their ‘blood boiling’ just minutes into watching ITV’s Mr Bates vs The Post Office.
The drama follows the story of hundreds of subpostmasters wrongly prosecuted for theft by the Post Office.
The star-studded cast sees Toby Jones take the lead role of campaigner Alan Bates and Lia Williams plays Paula Vennells, chief executive of Post Office Ltd.
But those watching said they felt ‘sick to my stomach’ within the first twenty minutes of episode one, which aired on Monday.
Viewers took to X, formerly Twitter, to share their thoughts on the Post Office scandal and applauded ITV for telling the story.
One wrote: ‘Less than 20 mins in and not sure I can watch this. Sick to my stomach’.
ITV viewers felt their ‘blood boiling’ just minutes into watching ITV’s Mr Bates vs The Post Office
The drama follows the story of hundreds of subpostmasters wrongly prosecuted for theft by the Post Office (Lia Williams as Paula)
Others said: ‘Hi Mr Bates vs the Post Office my blood is boiling What a appalling disgrace the people who done this need to be in prison well done ITV’.
‘A little to my surprise, after watching two-thirds of Mr. Bates, I had to stop. My anger towards the post office and their investigators became unbearable. Shame on the P.O. and the government for its procrastination. . What has happened to the UK over the last few decades..’
‘Started watching Mr Bates vs The Post Office last night. Superb dramatisation of the Horizon IT scandal that tore lives apart, cast shame upon the @postoffice, & undermined faith in our criminal justice system. Unbelievable how it was allowed to happen.’
‘Face it. “Mr. Bates vs the Post Office” is absolutely essential TV. The kind that used to be made. Applause to @ITV unreservedly.’
The four part drama follows subpostmasters being pursued through the courts despite their insistence it was the organisation’s computer system, Horizon, that was at fault.
Toby, the defiant sub-postmaster running a shop in Llandudno, North Wales, made a speech at the start of Mr Bates vs The Post Office: ‘They’re not calling me a thief.
‘They wouldn’t dare. They say money’s somehow gone missing from this branch, which it hasn’t, and I have to pay it back, which I won’t.’
Viewers took to X, formerly Twitter, to share their thoughts on the Post Office scandal and applauded ITV for telling the story
In Mr Bates vs The Post Office, Toby Jones takes the lead role of campaigner Alan Bates and Julie Hesmondhalgh plays Suzanne
Between 2000 and 2014, an average of one sub-postmaster or sub-postmistress a week was prosecuted, for theft and other offences (pictured Will Mellor as Lee and Amy Nuttall as Lisa)
Between 2000 and 2014, an average of one sub-postmaster or sub-postmistress a week was prosecuted, for theft, false accounting and other offences, by the Post Office. From a total of 736, some were jailed, many were bankrupted, all suffered appalling stress and public shame.
Yet for years Royal Mail and its computer partner Horizon – a system developed by the Japanese company Fujitsu – insisted that these were isolated cases.
In an era before social media, many of those accused had no idea that any other shops were facing the same problems, and assumed the fault must somehow be theirs.
The scandal is considered the most widespread miscarriage of justice in British history, leading to the inquiry into what went wrong, and who was responsible.
The four-part series will continue over the next three nights on ITV1 at 9pm, concluding on Thursday, January 4 and will be available on ITVX.
Mr Bates vs The Post Office review: A first-class exposé of the human pain behind this scandal, writes CHRISTOPHER STEVENS
Have you ever peeled an unfranked stamp off an envelope and re-used it? If so, the Post Office has a word for you: fraudster.
Royal Mail – which ran the Post Office until 2012 – warns on its website: ‘Any person who knowingly reuses stamps for postage is committing fraud.’ This is a criminal offence, liable to prosecution.
Yet 25 years ago, when the Post Office computer system began malfunctioning so badly that many sub-postmasters and sub-postmistresses were driven out of business, Royal Mail – so stringent in castigating the smallest rule-bending by customers – refused to listen or investigate fairly.
Toby Jones, as a defiant sub-postmaster running a shop in Llandudno, North Wales, summed it up in a stinging speech at the start of Mr Bates vs The Post Office: ‘They’re not calling me a thief. They wouldn’t dare. They say money’s somehow gone missing from this branch, which it hasn’t, and I have to pay it back, which I won’t.’
This major, new four-part drama, airing nightly with a documentary to follow on Friday, highlights just three stories of hundreds
A browbeaten young copper, caught between the furious Alan Bates and an unsympathetic auditor, asked whether any actual crime had been committed.
‘Well,’ fumed the man behind the counter, ‘Post Office Limited is stealing my livelihood, my shop, my job, my home, my life savings – and my good name.’
He was not alone. Between 2000 and 2014, an average of one sub-postmaster or sub-postmistress a week was prosecuted, for theft, false accounting and other offences, by the Post Office. From a total of 736, some were jailed, many were bankrupted, all suffered appalling stress and public shame.
Yet for years Royal Mail and its computer partner Horizon – a system developed by the Japanese company Fujitsu – insisted that these were isolated cases. In an era before social media, many of those accused had no idea that any other shops were facing the same problems, and assumed the fault must somehow be theirs.
This major, new four-part drama, airing nightly with a documentary to follow on Friday, highlights just three stories of those hundreds. In Hampshire, Jo Hamilton (Monica Dolan) was spending hours on the Horizon helpline, patiently following instructions and watching the imaginary discrepancies mount up.
Phoning to plead that the computer expected her to bank £2,032.67 more than she had taken in the past week, she re-entered the figures as she was told – and saw the shortfall double on screen to more than £4,000.
‘It’ll sort itself out,’ the voice on the helpline told her. But it didn’t, and soon Jo had emptied her savings and maxed out her credit cards, trying to bridge the gap. She didn’t dare tell her husband or her mother until they were faced with remortgaging the house.
In Bridlington, Yorkshire, Lee Castleton (Will Mellor) made the mistake of thinking that if he called in the auditors, they would realise the £25,858.95 he was accused of misappropriating was the result of computer errors. Instead, Royal Mail barred him from his own shop and sued him for the money. His children were bullied at school, and taunted that their father was a common thief.
‘You’ve just got to trust in the British justice system,’ Lee told himself. ‘Tell the truth and everything will be all right.’ It wasn’t, though: he lost the case and was ordered to pay £321,000 in costs.
The Daily Mail waged a long campaign to win justice for the accused, something this serial has not so far acknowledged. What it also fails to mention is that Adam Crozier, chief executive of Royal Mail Group between 2003 and 2010, later became CEO of ITV.
This screenplay by Gwyneth Hughes does, however, convey the overwhelming fear of facing a bureaucratic juggernaut that refuses to acknowledge the possibility it might be wrong about anything. With unlimited legal funds at its disposal to bully almost every individual into silence (with the heroic exception of Mr Bates), Royal Mail was all-powerful, remorseless and heartless.
That inhuman power was symbolised by the convoy of black saloon cars that rolled up outside each rural sub-post office, at the beginning of each audit.
‘When I first got legal advice,’ Mr Bates says, ‘I was warned that if I tried to take them to court, even if I won, the Post office would just keep appealing till I ran out of money.’ That’s chilling, cruel and all too believable. But the drama also captures the decency of Britain’s sub-postmasters and sub-postmistresses, the quintessential shopkeepers once at the core of so many communities.
They’re a rare breed now and may soon be extinct, the way Royal Mail is going. If a single one of them had been fiddling the books, it would have seemed shocking and improbable. For 736 to be prosecuted defies all rational belief.
Because the victims were such a familiar, well-liked type, the three in this retelling win our immediate sympathy. After Jo Hamilton is dragged into the dock and harried into pleading guilty to an offence that was not her fault, half the village turns out to cheer her on. The local vicar declares from the witness box: ‘We all love her. People confide in her. We trust her, and we just can’t believe that any of this was on purpose in any way.’
Watching that scene, with lumps in our throats as the judge allows Jo to walk free, every Mail reader must have given a cheer, too.