EasyJet has cancelled a raft of flights at short notice, leaving families’ holiday plans in disarray.
Passengers arriving to check in at Edinburgh and Glasgow airports were sent back home as flights were axed, sending their travel plans in turmoil.
Holidaymakers complained at the lack of available information, while others reported being sat for hours on planes that never even left the ground.
The airline said that ATC restrictions caused by poor weather had led to disruption on its network.
One traveller, Sarah Machete, said her wedding in Naples had been thrown into chaos after the airline cancelled her outbound flight today, offering her a journey on Saturday instead.
She wrote: ‘So…was just about to leave for the airport for our flight to Naples for our wedding & got a message from to say our flight has been cancelled.
‘easyJet response…. Your only option is the flight on Saturday! Zero s*** given by their customer service.’
Instead of travelling today, the bride-to-be has now been forced to fly to Luton before getting an onward connection to Naples at 6am tomorrow morning.
Another man on the same flight said that two days of his holiday had been struck off because of the last minute cancellation.
He wrote on X: ‘easyJet have cancelled our flight from Edinburgh to Naples and rebooked us so we lose nearly two days of our holiday. Why are we not booked on another airline to get us to Naples today.’
Guy Houston arrived at 5am with his family at Glasgow airport for a package getaway to Tunisia, only to be advised that their flight wasn’t going just 65 minutes before departure time.
He told the Daily Record that the family had been informed that the flight was cancelled due to storms, and that there were no easyJet staff to help.
Almost 400 miles south, a passenger called Kate complained she had been stuck at Bristol Airport for seven hours, leaving her Turkish holiday ‘down the pan’.
She told that passengers had boarded the aircraft where they waited an hour on the tarmac before they were told their flight was cancelled.
‘Apparently three flights to Dalaman have been cancelled this week’, she said.
‘There were rumours it was a staff problem but they must have known hours before. The flight was already late.
‘The crew had boarded at 4pm and they waited until 5.10pm to cancel. The systems are broken.’
Instead of being able to soak up the sun in Dalaman, Kate is now driving to Cornwall for her holiday.
She added: ‘I’m sure all the Turkish lire we bought will gain value.
‘It’s a scam. All you really want is fairness, clear communication and human interaction.’
EasyJet said it had done ‘all possible’ to minimise the impact of the disruption on passengers which it said was due to air traffic control restrictions.
‘We are sorry that the impact of ATC restrictions across the network yesterday, caused by adverse weather, meant that some aircraft were out of position this morning and as a result some flights to and from Edinburgh and Glasgow were unable to operate’, a spokesperson for the airline said.
‘We did all possible to minimise the impact on our customers and provided those on cancelled flights with options to rebook or receive a refund, as well as hotel accommodation and meals where required.
‘The safety and wellbeing of customers and crew is easyJet’s highest priority and we would like to apologise to customers for the inconvenience caused as a result of the weather.’