Alert – Christmas cards could arrive ‘as late as February’ as Royal Mail accused or prioritising parcels over letters

Christmas cards could be arriving as late as February after the Royal Mail was accused of ‘not prioritising’ them. 

As Christmas Day looms ever closer, families will be anxious to know when their parcels and cards will be delivered to loved ones.

Last month, an investigation by the Mail found that only 108 out of 140 letters posted to addresses all over the country arrived on time. 

Now, a poll by The Telegraph has found that 49 per cent of respondents had experienced delays this year and 48 per cent said service had deteriorated.

Martyn James, a consumer expert, told the paper: ‘Every single person I speak to tells me how poor their postal service has become in the last year. Many are experiencing huge delays, with some people reporting deliveries only arriving in clumps weeks after posting. 

Christmas cards could be arriving as late as February due to Royal Mail ‘not prioritsing’ them [Stock image]

The Royal Mail was fined in 2022-23 after only 73.7 per cent of first-class mail was delivered on time [Stock image]

‘By far the biggest complaint is the missed appointment. With huge delays for operations, check-ups, health assessments and dental work, a late letter can mean the difference between getting a potentially serious medical condition assessed and treated to going to the back of a very long queue again.’ 

To add to this, the Royal Mail has been accused of prioritising parcels over letters as they are more profitable.

This has meant letters could arrive to their destination as late as February, according to industry sources. 

The festive period has long been the Royal Mail’s busiest time of the year, but last month it reported a £319m loss for the first six months of 2023-24 after being hit by strikes.

And with Saturday being the last day that post can arrive, there is growing fear over significant delays.

Under Ofcom’s rules, Royal Mail has to deliver 93 per cent of first-class mail within one working day and 98.5 per cent of second-class mail within three working days.

It was fined for missing these targets in 2022-23 when only 73.7 per cent of first-class mail was delivered on time and 90.7 per cent of second class.

The £5.6 million fine comes after Royal Mail avoided punishment during the Covid pandemic. In 2018-19, it was fined £1.5 million.

The postal service blamed the poor delivery times on a ‘uniquely challenging’ year [Stock image] 

The postal service blamed the poor delivery times on a ‘uniquely challenging’ year when there was a long-running industrial dispute.

A spokesman for Royal Mail said: ‘[We] would like to reassure customers that the vast majority of mail continues to be delivered on time. 

‘According to our latest published data, three-quarters of first-class mail arrives the following day, and 96 per cent within three of posting.’