British Airways’ website, app and system are down leaving travellers unable to access their bookings.
The company’s website showed an error message as passengers tried to access their tickets.
According to The Independent, the message read: ‘We are experiencing high demand on ba.com at the moment. Thank you for your patience.’
The airline’s app is also showing an error message when loading, which states: ‘We’re sorry, something went wrong. Please try again later or contact us if the problem continues.’
The system error has left passengers not being able to check in to their flights.
One passenger spoke of their fustration on X, saying: ‘Why is the website and app always down? I’m only trying to pay my holiday and it’s the same error every time it’s ridiculous.’
Meanwhile, another user, Kiefer Alexander, said: ‘@British_Airways Need help just booked a flight few hours ago, can’t check in now for my flight? Currently en route to Heathrow! Can you help with check in as the website is down! My flights at 18:05.’
Another passenger, Cathal Gregory said: ‘@British_Airways – I am curious that the response from the agents here is that they are sorry you are experiencing issues but the root cause of the issue is the shocking BA technology – at least in the lounge now the staff have announced that there are issues with your tech!’
The alirline then replied to this post, saying: ‘Hi there, we’re aware of some issues with our website. We hope it will be back available soon.’
The issue comes after a year where the company faced disruptiion caused by IT glitches.
Meanwhile another user, Nicky, said: ‘@British_Airways app and website consistently crash EVERY time you need to check in for a flight or even book one. So frustrating. Please do better.’
To which the airline responded with: ‘Hi there Nicky, we’re sorry to hear you’ve had some trouble checking in or accessing the website.
‘Our IT teams are looking into this currently and trying to get this resolved as soon as possible. We appreciate your patience and apologise for the inconvenience caused.’
has approached BA for a comment.
In November thousands of passengers faced delays after a failture meant flights were unable to depart on time.
Customers reported being unable to check-in online, while pilots told passengers on aircraft they were being held on the tarmac as vital documents could not be processed.
Holidaymakers were seen standing in the cold waiting to board their flights yesterday evening, while some were stuck on planes awaiting clearance to take off.
Others were forced to wait for their luggage at the baggage claim area – and said British Airways’s communication was ‘appalling’.
The IT issue meant pilots have been unable to file flight plans electronically and had had to manually call into the operations centre at Heathrow.
The captains said they were also unable to file ‘load sheets’ which are critical to aircraft safety, as they calculate the weight and distribution of cargo, fuel and passengers.