A global clothing brand has been slammed as disgruntled customers accuse it of failing to deliver their orders.
Peppermayo is also facing accusations it has deliberately deleted comments by customers sharing their complaints on the brand’s social media pages.
Its Instagram account contains several comments from customers who are experiencing problems with communicating with the brand’s support team.
Desperate customers have been asking the Adelaide brand, founded by Georgia Wright and Huayi Huang, to respond to their emails regarding concerns, which include shipping and returns.
One frustrated customer commented: ‘Can someone please respond regarding shipping? Emails have not been responded to.’
‘Have sent multiple emails trying to get into contact. This is ridiculous,’ another wrote.
Another wrote: ‘Wait I didn’t realise some many other people were also waiting forever for their package. How long is it taking??? Should I just dispute??’
One customer claimed on TikTok that not only has Peppermayo not responded to their emails, but has also deleted comments she left regarding the matter on the brand’s Instagram account.
Sarona said: ‘Me getting ready to contact the police (A Current Affair) because Peppermayo keeps deleting comments on [Instagram] from me and other girls asking where packages are.’
Peppermayo commented on Sarona’s TikTok video apologising for the problem and asking the customer to send the brand a direct message so they can ‘look into this’.
The customer doubled down on her claim that her previous messages had gone unanswered and demanded the brand direct communications to her email.
A member of Peppermayo’s social media team replied: ‘Sorry lovely, please DM us your email so our team can look into this for you ASAP.’
The Aussie brand came under fire last year when a US customer went viral for sharing her order receipt for a dress that never arrived.
However, in that instance, a representative clarified the customer had been the victim of a scam by a ‘counterfeit website’.
The US customer purchased a dress for her homecoming dance from what she thought was Peppermayo but in reality, the site was called ‘Pepperrmayo’.
Peppermayo warned customers to be wary of ordering from counterfeit websites.
The order number was also in a different style to the one you would receive from the official Peppermayo online store.
‘It was only a four-digit order number, whereas Peppermayo’s all start with “PMAU”, “PMUK” or “PMUS”,’ the spokesman said.
A Peppermayo spokesman also warned customers to watch out for fake public relations emails being sent from Gmail accounts.
The Adelaide brand reached out to the US teen in order to send her the dress she had hoped to wear for her homecoming dance.
Peppermayo describes itself on its website as a ‘Sydney based fashion biz with a diverse, trendy, female customer base’.
‘Over the last two years, their focus was to market their exclusive, in-house designs as the go-to outfit, suitable to women of all sizes,’ it reads.
‘Rapidly becoming their signature aesthetic, Peppermayo has become the hot new destination to shop all the latest fashion must-haves.
‘As they continue to grow, so does their commitment to reduce their environmental impacts with the use of biodegradable mailing bags and recycled paper swing tags.’
Its Instagram page has 1.2million followers
Daily Mail contacted Peppermayo for comment.