A fed-up Qantas customer has claimed they were served ‘inedible’ food and seated next to a leaking air-conditioning vent on two separate flights.
The passenger shared photos of a ‘soggy’ breakfast, a dirty window and a leaking vent stuffed with napkins from flights they took to Brisbane and Adelaide last week.
They posted a photo of an ‘inedible’ breakfast box of scrambled egg, sausage, tomato and a hash brown and another picture of what appeared to be potato curry.
‘All I can say with my recent experience is EW,’ they wrote on Reddit.
‘The breakfast was inedible and I’m not usually fussy with food. The potatoes were ok.’
The passenger shared photos of a ‘soggy’ breakfast (pictured), a dirty window and a leaking vent stuffed with napkins from flights to Brisbane and Adelaide last week
The passenger also shared a photo of an air-conditioning vent stuffed with napkins to stop it from leaking and a window shade splattered with food.
Aussies were split over the quality of the meals, with some saying it looked fine.
‘I’d eat the food. Doesn’t look fabulous but tastes alright. I don’t expect much from cattle class,’ one person wrote.
‘I’ve had the breakfast quite a few times recently and its quite good as far as airline food. its a bit salty and all a bit mushy, but it’s absolutely serviceable (as a very fussy eater),’ a second wrote.
‘That actually looks like it tastes amazing,’ a third shared.
However, others were less than impressed by the ‘box of sludge’.
‘Man I probably just wouldn’t bother eating,’ one said.
‘Neither eggs or hash browns should be that color of beige,’ a second agreed.
Others shared their own subpar experiences with the national carrier.
The passenger also an air-conditioning vent stuffed with napkins (pictured) and a window shade that appears to have been splattered with food
Aussies were quick to weigh-in on the passenger’s experience while others shared their own
‘I was sitting in my dirty seat that I paid an arm and a leg for just a few nights ago. Eating my ‘dinner’ in a box,’ one wrote.
‘Then I opened the Qantas in flight magazine to see $1980 shoes and $45,000 watches. Their priorities are dogs***.’
‘They didn’t even put the food on the plane for my flight the other day. Landed in Sydney and they told us to trudge over about 10 gates to pick up something to take with us as we left. I was not wasting 20 minutes for a 6 month old cookie,’ one said.
Daily Mail has contacted Qantas for comment.
The incident comes just weeks after a couple from Wellington, New Zealand, claimed they sat in urine for 10 hours after they found a wet pair of children’s underwear on the floor in front of them on a Qantas flight from Sydney to Bangkok in December.
They had placed a bag with $70 worth of duty-free items, a neck pillow and a Qantas pillow underneath the seat in front. But when one of them pulled out the items, they noticed they were wet and the pillow was stained.
Initially thinking the dampness was just water that had been spilled, the couple put the items in the overhead locker and returned to their seats.
The man dried off the neck pillow, however, and used it on the flight. It wasn’t until the end of their journey when they noticed the pair of wet children’s underwear.
‘Now we know that we have been sitting in urine for a 10-hour trip,’ the man, who wished to remain anonymous, told the NZ Herald.
A couple have claimed they sat in urine for up to 10 hours on a Qantas plane after finding a wet pair of children’s underwear on the floor in front of them (stock image)
‘And the travel neck pillow, well, I had been using that for the last couple of hours, under the assumption it was just a bit wet from water.’
The horrified couple called over a flight attendant who removed the underwear and said she would speak to her supervisor.
The couple said they were offered 10,000 Qantas points, which they refused and instead demanded a refund for the $3,827 flight.
Qantas initially knocked back the request for a refund in an email sent on January 10, saying the ticket had been fully utilised.
The couple responded and said it was ‘simply unacceptable’. Qantas is understood to have then issued a full refund to the couple ‘as a gesture of goodwill’.
‘All our international aircraft are cleaned between each flight, including vacuuming seats and disinfecting surfaces,’ a Qantas statement read.
‘We are looking into what has occurred and have raised the issue with our cleaning supplier in Bangkok, which cleaned the aircraft prior to departure.’