Post is revolutionising how ns send, receive, and return parcels with the launch of its new, modern-format parcel centres.
Designed to ease congestion at traditional post offices, these dedicated hubs will offer 24/7 self-service options and secure, free-to-use parcel lockers available around the clock.
Focused exclusively on parcel services, these next-generation centres will not provide banking or other traditional post office functions.
Customers can collect or return online purchases around the clock, and trial sites also feature 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials.
Post launched two of its new parcel centres on Tuesday, with the first locations now open in Waterloo in Sydney and Fitzroy in Melbourne.
The rollout is set to continue, with the next centres scheduled to open in St Leonards in Sydney and Chadstone in Melbourne, as part of a broader national expansion.
The initial locations were chosen based on parcel volume data, local sending and receiving trends, and their proximity to existing Post Offices.
Staff will be available on-site between 8am and 6pm, while all self-serve and locker facilities remain accessible at any time.
The move comes in response to a surge in parcel volumes, driven largely by the growth of eCommerce and major online shopping events.
During the 2024 Black Friday and Cyber Weekend sales alone, Post handled over 100million parcels, a record-breaking increase compared to the previous year.
With online shopping showing no signs of slowing, Post says the new parcel-focused model is a necessary step to meet growing demand.
The launch of the new parcel centres comes as more turn to the Post app.
Over 6.4million people used the app last financial year to track deliveries and access parcel lockers.
Post is encouraging shoppers to download the app, especially as scam texts continue to rise.
Research shows nine in 10 ns have received a scam text or call, with nearly three-quarters targeted by scams pretending to be parcel delivery updates.